Refund and Returns Policy

Effective Date: January 6, 2025

At Exilsopic, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy outlines the terms and conditions for refunds, returns, and exchanges.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) is required.
  • Return requests must be initiated within 30 days of the delivery date.

Non-Returnable Items:

  • Gift cards or downloadable products.
  • Customized or personalized items.
  • Items marked as final sale or clearance.

2. How to Initiate a Return

To start the return process:

  1. Contact us at info@exilsopic.com with your order details and reason for the return.
  2. We will provide return instructions, including the address for shipping the item back to us.
  3. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Funds will be credited to your original payment method within 7-10 business days.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you received a defective or damaged item, we are happy to replace it with the same product. Please contact us at info@exilsopic.com within 48 hours of receiving the item and include photos of the damage to expedite the process.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If the issue persists, please contact us at info@exilsopic.com for further assistance.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery.
  • Include photos of the damaged or incorrect item(s) and the packaging to facilitate a resolution.

7. Contact Information

If you have questions or need assistance with returns, refunds, or exchanges, please contact us:

Thank you for choosing Exilsopic. We value your trust and are here to ensure a smooth and satisfactory shopping experience.