Shipping Policy

Effective Date: January 6, 2025

At Exilsopic, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines the terms, methods, and processes related to shipping and delivery of products purchased through our website.

1. Shipping Destinations

We currently ship to:

  • All states within the United States.
  • Select international destinations.

If your country is not listed at checkout, please contact us at info@exilsopic.com to confirm shipping availability.

2. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once processed, you will receive an email confirmation with tracking details.

3. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days (domestic).
  • Express Shipping: Delivery within 2-3 business days (domestic).
  • International Shipping: Delivery times vary by destination, typically 7-14 business days.

Note: Delivery times are estimates and may be affected by delays due to customs, weather, or carrier issues beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping may be available for orders over a specified amount. Please check our website for current promotions.

5. Tracking Your Order

Once your order is shipped, a tracking number will be sent to your email. Use this number to monitor your shipment through the carrier’s website or the tracking page on Exilsopic.

6. Customs and Duties (International Orders)

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Lost or Delayed Shipments

If your shipment is delayed or lost:

  1. Contact us at info@exilsopic.com with your order details.
  2. We will work with the shipping carrier to resolve the issue promptly.

8. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details.

  • If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for re-delivery.
  • If you notice an error in your shipping address, please contact us immediately.

9. Damaged or Missing Items

If your order arrives damaged or with missing items:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damaged package and items to expedite the resolution process.

10. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us:

Thank you for choosing Exilsopic. We value your business and strive to ensure your orders are delivered seamlessly and securely.